Privacy Policy
At Hello Liya, we are dedicated to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you register, log in, or subscribe to our online English learning assistant. By using Hello Liya, you consent to the practices described in this policy.
Information We Collect
When you use our website, we may collect the following information:
- Personal Identification Information: Information such as your name, email address, and phone number, which you provide voluntarily during the registration process.
- Payment Information: Details necessary for processing your subscription payments, including credit card details, which are securely handled by trusted third-party payment processors. Please note that payment subscriptions are not automatically renewed.
- Browsing Information: Data such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the information we collect for the following purposes:
- Account Management: To manage your account, including handling your registration and login details. Please note that account deletion is not currently available.
- Subscription Processing: To process and fulfill your subscription payments.
- Communication: To communicate with you regarding your account, provide customer support, and respond to inquiries or requests.
- Personalization: To enhance your experience by providing relevant content and recommendations.
- Website Improvement: To improve our website and services based on your feedback and usage patterns.
- Fraud Prevention: To detect and prevent fraudulent activities and unauthorized access to our services.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are contractually obligated to handle your data securely and confidentially.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of Hello Liya.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.